Remotes

[Heather527]

My Ultra Roku is a few months old. It worked great out of the box. Remote paired with TV and it controlled everything correctly. One day, it just disconnected from the TV. It still worked fine with the ROKU, but I can't get the remote to pair with my TV to control volume or power. I have reset the remote, restart the system, and even  tried to re pair it with the TV and nothing works. I also followed some online advice about the HDMI CEC but that didnt help. Please help

[RokuJharra-Q · Accepted solution]

Hey @Heather527, Welcome to the Roku Community!

We understand that your Roku Ultra remote cannot control the volume or power. Don’t worry we’re here to help you get your Roku voice remote up and running!

Follow these easy steps to control your TV's power and volume Roku|How to set up your Roku voice remote to control your TV.

Hope this helps!

Thanks,
Jharra