Remotes

[pennyaz]

My remote is years old and the right arrow stopped working a few months ago.  I tried all suggested solutions.  I downloaded the app on the phone and that worked great for a while.  Now that right arrow is starting to be inconsistent. Very frustrating.

[RokuTakashi]

Hi, @pennyaz 

Thanks for posting, and welcome to the Roku Community.

I appreciate you for sharing with us your concern regarding the right button issue on your Roku remote. I'm here to help.

I recommend you perform the troubleshooting steps below to resolve the issue.

Restart your Roku remote

1. If your voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
2. If your voice remote does not have a pairing button, press and hold the Back       and Home for 20 seconds.

Initiate Pairing Mode

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

For more information, you can visit this support article on How to fix your Roku voice remote that is not working

Hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.

[Joybells65]

That did absolutely NOTHING!

[baseball-fan]

Nothing works.  There is no pairing button.  Batteries are brand new.

[RokuTakashi]

Hi, @Joybells65 @baseball-fan 

Thanks for posting here in the Roku Community.

I appreciate you for sharing the concern you are having with your Roku remotes. For me to assist further, can you please provide the details below:

Tell us more...

• What specific Roku remote model are you having issues with? (e.g., Roku Streaming player remote, Roku Voice Remote, Roku Voice Remote Pro.)
• What specific behavior of the issue have you encountered?
• Have you tried any troubleshooting steps?

I hope to hear your response so I can assist further. 

Thanks,
The Roku Community Team.

[baseball-fan]

**I currently own the Roku Express 4K + (it's basically a Usb stick).  It has voice control.

** The right arrow is not responding.  

** All of the other arrows work well.

I tried all of the tips.  

a) New batteries.  

b)Waited 30 seconds before installing them.  

c)There is no pairing button.  

d) I even disconnected the express from the tv and reconnected it.

[RokuTakashi]

Thanks for keeping us posted, @baseball-fan 

I see that your Roku remote does not have a pairing button.

If your voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds to reset it.

This troubleshooting step will enable your Roku remote to be paired again with the device. You can refer to the instructions above to initiate pairing.

Keep me posted.

Thanks,
The Roku Community Team. 

[baseball-fan]

I paired it.  The right button still does NOT work.  All of the other buttons work.  I have a Roku Express 4K+.  Why don't you just send me a new one?  It would save a lot of your time.

 If this isn't resolved soon, I'll just buy an Apple TV and get rid of the Roku.

SW

[unc43]

They sent me a new one and it worked for about 2 weeks, then same problem.

[RedVet21]

Did you get a replacement remote shipped to you?