Remotes

[Jrs1955]

Roku voice remote right arrow button is slow to respond.  I unplugged the roku device for 10 seconds, I repaired the remote, replaced the batteries, tried resetting with holding down back and home button 20 seconds.  The right arrow button is still slow to respond.  Please advise!

[RokuJharra-Q]

Thank you for your post, @Rjahmann!

We appreciate you reaching out about the issue with your Roku voice remote. To assist you more effectively, could you please provide us with some additional information?

• Serial number of the Roku player this remote is paired to.
• Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
• When and where did you purchase this?

Your cooperation is greatly appreciated.

Thanks,
Jharra

[daniellesara22]

Well, sorry to say, but this is a chronic issue that Roku is ignoring. 

see this thread 

I've been having the same issue and got the same response from Roku.

Seems to be a manufacturing defect that Roku is neglecting to fix.

I just filed a complaint with the BBB. I suggest you and others do the same.

Clearly, that's the only option to try and get some real resolution.

Not sure I want to purchase another Roku at this point, so looking into other options for streaming. 

Best and good luck with resolving your issue!

-Danielle

[RokuJharra-Q]

Hi, @daniellesara22,

Thank you for keeping us informed.

We truly value your insights on this matter. Please know that we are here to assist you in any way possible. If you are encountering similar issues, we would be grateful if you could share any relevant information mentioned above, to help us provide you with the best possible support.

Thanks,
Jharra