Remotes

[Petruskm]

The right arrow on my 4K Streaming Stick remote is not working. I've had it for less than 3 months. I know this question has been asked but I've tried all the suggestions I've seen with no improvement.

Is there any way to get a replacement? I prefer not to buy one as the remote is new.

Thanks!!

[RokuTakashi]

Hi @Petruskm,

Thanks for reaching out, and welcome to the Roku Community.

We'd be more than happy to assist you with this, and we'd want to gather more information for us to proceed with your request. Please send us a private message here in the Roku Community.

We look forward to hearing back from you.

All the best,
Kash

[Greeneacre]

I am having the same issue, thus us now the 2nd voice remote I’ve purchased n 2 months that the right arrow button no longer works. Do you have a suggestion or can you please replace? I’m very frustrated. 

[RokuTakashi]

Hi, @Greeneacre

Welcome to the Roku Community.

Thanks for letting us know about this. May we know what specific Roku remote you are having issues with? We'll forward this information to our Support team once we have these details.

Please keep us posted.

All the best,
Kash

[Happyhooligan4]

I have been having the same issue with the right directional button. I have a 4k model RC FA1

[RokuJanadeeK]

Hi @Happyhooligan4,

Thanks for letting us know.

May we know what specific Roku device this remote pairs with? Also, was this remote a recent purchase? When did you start observing this issue with the remote?

Please keep us updated.

Regards,
Janadee

[Greeneacre]

About 4 months ago I purchased the 4+ roku with voice remote. After approx 2 months the right arrow stopped working. I thought maybe it was just faulty so I purchased a 2nd 4+ roku with voice remote. Again, after about 2 months the right arrow has stopped working. I'm very disappointed. We are using the app to control the TV but I am having guests arriving and would appreciate a working remote. Any way you can replace both? I can send send receipts.

[RokuJechealR]

Hi @Greeneacre,

Thanks for getting us back here in the Roku Community!

We want to perform a few steps to ensure we provide the best service. Please perform the power cycle by unplugging your TV for about 2 minutes. This includes unplugging the HDMI cables from the TV and the power supply. Then please remove the batteries from the remote. Plug it all back and place the batteries in the remote once you see the Roku letters bouncing if that resolves the issue with your Roku remote button.

If this issue is not resolved, please let us know, along with any additional information you may have that would be helpful for our team to look into this problem. Kindly include the serial number of your Roku device so we can assist further.

All the best,

Chel

[Greeneacre]

That did not solve the issue. The roku remote model is RC-GZ1. What is your next suggestion, or can you please send a new remote? Also how can I contact you privately, and not on the chat page?

[flea4me]

Same problem here,,,,right arrow button has to be pressed very hard to make it work. I purchased this remote in May 2023 to replace a damaged (crushed) remote. It is a RD-GZ1. I have another stick and a sound bar. Both have many years use and no issues. Is this covered under a warranty??