Remotes

[PurpleLady4469]

I don't know if removing the pop up is the solution. The reason it is popping up is because there is an issue with the remote itself. What they need to do is maybe have a separate notification indicating possible issues with the remote. The fact that it keeps giving me charge level on the remote is why they kept asking me if my remote was charged and giving me instructions on how to pair. The remote is continuously pairing with the base unit which is why it keeps popping up. Better remote and better error messages would be a good start.

[Emissary35]

@PurpleLady4469 

I don't know if removing the pop up is the solution. The reason it is popping up is because there is an issue with the remote itself. What they need to do is maybe have a separate notification indicating possible issues with the remote. 

Of course removing the pop up is the solution. If it doesn't exist it won't pop up when it isn't supposed to! And you think adding separate notifications for more things is a good idea? So it is even more pop ups occurring when they aren't supposed to? Worst idea ever! All the pop ups need to be removed from the software, period! Because these remotes are terrible and so is the software that runs on them, they will always malfunction.

[RokuCarly · Accepted solution]

Hi, Community users!

Greetings from the Roku Community. 

We're happy to announce that the frequent low-battery notifications you might have been seeing with your Roku voice remote have likely been fixed.

If you're still experiencing this issue, however, don't hesitate to:

• Start a new thread: If the problem persists, create a new post in the Roku Community forums for further assistance.
• Send a private message: Feel free to send me a private message (PM) if you'd prefer more personalized help.

Troubleshooting Tips (in case you still need them):

Check and confirm your Roku voice remote's battery:

1. Press the Home button on your Roku voice remote.
2. Navigate to Settings.
3. Select Remotes & devices.
4. Choose Remotes and then select your remote (You may have multiple remotes paired: Voice Remote, Voice Remote Pro, etc).
5. Select About to view the battery level.

If the battery is below 15%, we recommend replacing or recharging it.

If you've confirmed the battery level is sufficient but continue to see low battery notifications, please follow these steps:

Restart your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

• If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

• Disable any extra remotes that are not in use in your TV settings.

To disable a remote:

• For AAA/AA battery remotes: Remove the batteries.
• For rechargeable remotes: Press and hold Back, Home, and Mute for 5 seconds to power it off.

Monitor if the frequent notifications persist after disabling extra remotes.

To re-enable a disabled remote:

• For AAA/AA battery remotes: Reinstall the batteries.
• Repair remote: For rechargeable remotes with a pairing button, hold it for 5 seconds. Otherwise, press and hold Back and Home for 5 seconds before re-pairing if necessary.

To help troubleshoot the issue further, follow this link: How to fix your Roku voice remote that is not working | Official Roku Support

We'll be closing this discussion thread and marking it as solved. Thanks to everyone who reported this issue, and thanks for your patience!

Happy Streaming! 💜

Best regards,
Roku Community Team

[Shannon3rose]

I bought this remote maybe two weeks ago and am already having the same problem. It would be nice to not be “sent” to support, but rather you post a public update with a fix, either technically or monetarily. I paid almost $40 for a remote that has essentially un- usable after two weeks. 

[Truegrit]

It seems as though the remote is being pulled every 5 seconds or so by the ruku device via the wi-fi. This looks like a code update issue why would a remote report it's battery level if it fine or is something more sinister going on? Did you know the ruku device powers itself back on at will.

[Dfresh567]

@Shannon3rose

I have always found that the community moderators Do a great job at relaying information regarding potential issues. Multiple customers are having with any Roku product. I always found this great  because it allows Roku technicians to be made aware of issues as fast as possible...

I’ve been using Roku for years now and only once or twice have had an issue that i felt i couldn’t fix and needed help. 

I found this community forum within minutes of lookin and within minutes. I had caring Roku users individuals working with me to resolve an issue, and if an issue couldn’t be resolved, they are able to  pass these concerns Roku and the individuals with a higher degree of knowledge. 

I’ve always valued being able to know there are Roku users and Roku community experts who are ready and willing to help anyone with a problem they are having With any of Roku devices

The one time I needed to speak to someone outside of this service I was able to do so as well In a timely manner as well, and they rectified the issue That I thought was very kind.. 

I’m sorry you’re having issues with your remote. I’m sure it’s frustrating but know that the people here are trying their best to help and would like nothing more than to have your remote in working order. Myself included. 

Best of luck I’ll keep my fingers crossed for you

[GAT]

Update

Hi All Frustrated Users!,

Well, I decided to try again with a new 'Battery operated" remote and also ensured that I totally removed the old rechargeable unit out of range from the TV and "Walla", this a has resolved my remote/screen notices problems. I can only assume that the issue remains with the rechargeable remotes. I do however hope that Roku continues to research this problem and reissues a new improved version of the chargeable remote.

Happy Viewing! 

George

[Pete06]

How to fix it

Plug the remote into power.

Hold down the pairing button for 20 seconds (during holding down the remote light will start to flash. Keep holding and at the 20-second mark the light will turn off. The remote will then restart)