Remotes

[stameys3]

I have the same problem.  The pair button, when held, does not illuminate the green light. HELP!!

[RokuERey]

Hi @stameys3,

Greetings from the Roku Community!

Thanks for reaching out. Is this a new remote that you're trying to set up? Have you tried replacing the batteries and see if there are any differences?

Tell us more about this so that we can further look into this.

Thanks,

Rey

[stameys3]

Old Remote. Started burning thru batteries about 6 months ago.  Now cannot operate roku tv, green pair light does not come on at all.  new batteries installed. Roku restarted. Followed all instructions.

[RokuArjiemar]

We appreciate your response @stameys3 

We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products.

Please provide us with the information needed to process a replacement:

• ESN:
• Model no:

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar