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RokuCarly
Community Moderator
Community Moderator

Re: Roku remote pro quick launch button now forces Roku channel in the array

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Welcome, and thank you for posting here in the Roku Community, @sandhuha!

Thank you for contacting us about the functionality of the Quick Launch shortcut button on your Roku Voice Remote Pro (2nd Edition). We'd be happy to provide more information. 

The new quick launch button on TVs functions by displaying the updated versions of personalized shortcuts in the first two tiles. This feature eliminates the need to remember which functions correspond to the 1 and 2 buttons. 

For more information about this, kindly refer to @RokuMary-F's post above. 

If you need further assistance and clarification about this, feel free to let us know.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
chaybee1
Channel Surfer

Re: Roku remote pro quick launch button now forces Roku channel in the array

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Really bad decision on Roku to change this, IMO.  You've removed it being "quick" and instead created a sub-menu. Would go back to V1 if it didn't have micro-USB.  

ClubDebit
Newbie

Re: Quick launch button stopped quick launching on Roku Pro V2 remote

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I am beyond disappointed that Roku changed the Quick Launch feature with the OS13 update.  As others have stated, you've removed it being "quick" and instead created a sub-menu. I can just as quickly get to my favorite app by selecting the home button first.

It appears Roku is trying to get users to the Roku Channel app. But there is already a button on the remote to select the Roku channel. I specifically purchased the Roku Voice Remote, 2nd edition for the Quick Launch feature. So basically, I pi**ed away $30 for nothing because my old remote would suffice.

dwaltarnold
Reel Rookie

Re: Quick launch button stopped quick launching on Roku Pro V2 remote

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Yes please fix so it opens an app directly again.  If I wanted to open a menu I would go search under settings

RokuArjiemar
Community Moderator
Community Moderator

Re: Quick launch button stopped quick launching on Roku Pro V2 remote

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Hello Community Users!

We appreciate your contacting us regarding the quick launch feature on your Roku Pro 2nd Edition remote. We're pleased to help.

If the Quick Launch button is not working or not working as expected. 

1. Make sure the OS on the device is updated. 
2. Restart the Remote

  • This can be done by holding the Back button and the Home button for a full 20 seconds)

3. Re-pair the remote 
4. Charge the remote: (Only should be done if the remote does not respond to any button presses)

For more detailed information on pairing your remote, please check here: How to set up and pair your Roku voice remote.

To learn about the quick launch, please check it here: How to use the Quick Launch button on your Roku Voice Remote Pro (2nd edition)

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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