I bought a remote that lasted only 3 months so I posted about it in the Community section because Roku refuses to provide a Customer Service phone number and help the very same people that buy their products.
After several weeks of back and forth with other customers a Community Moderator finally reached out to me and asked to send a Private Message. I did and answered their questions, provided the serial number of my Roku box and a picture of the faulty remote as requested.
The Community Moderator replied with the following:
Hello, thank you for providing the additional information. We have escalated the issue and will process a replacement for your remote as a one-time courtesy to resolve it. Could you please provide us with your phone number and shipping address? Your patience and understanding are greatly appreciated as we work on resolving this issue. Thank you for your understanding!
Suddenly Roku's Blog banner blocked me every time I wanted to send a Private Message.
Someone suggested to reduce the page size and it worked so I reached out again but the Community Moderator never replied.
What kind of game is Roku playing here? Why ask for a picture of the remote and for the serial number of my box?
