Remotes

[Rjahmann]

Like so many others on this forum, my voice command is not working when I use the “Hey Roku” command (voice commands work fine when using the microphone button on the remote.  I have tried restarting my Roku device as well as restarting my remote and repairing it to my device.  No luck,

model # 9102R

s/w version 14.0.4, build 12221-95

issue ID 84-524-292

Remote was purchased earlier this year at Walmart 

[RokuJharra-Q]

Thank you for your post, @Rjahmann!

We appreciate you reaching out regarding the issue with your Roku voice remote. To help us assist you more effectively, could you please provide us with some additional information?

• Serial number of the Roku player this remote is paired to.
• Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
• When and where did you purchase this?

Your cooperation is greatly appreciated.

Thanks,
Jharra