Remotes

[klentz]

If you read my request I have done it all. my serial number if it is the number below the model # is 326001002.

[Expressuser]

It's been 2 weeks since i've had an update.  You clearly have a known bug and simply stalling.  I want to know what the resolution is.

[Andy1955]

I have unplugged the power to the TV and turned it off, and the TV started working again. A few days later it started changing changing channels again on its own. I have a TCL ROKU TV.

[RokuTakashi]

Hi Community users!

Thanks for flagging this issue with us, and we appreciate your posts.

Our team is well aware of this issue, and further investigations are ongoing for a fix regarding this issue. For the time being, the workaround with this is to perform a system restart to resolve the skipping scrolling tile issue. Kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly observe any improvements.

All the best,
Kash

[Kristina7]

I can't go to settings as it won't stop scrolling

[RokuERey]

Hi @Kristina7,

Thanks for reaching us here in the Roku Community!

Try performing a system restart by unplugging your device for at least 10-15 minutes, then try again to see if that helps.

Keep us posted!

Rey

[Kristina7]

Hi , 

I unplugged it over night and it didn't work. I'm wondering if this is a ploy for everyone to buy the new remote? 

[RokuEuniceL]

Hi @Kristina7,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku remote that keeps strolling. We'd like to know more about it so we can further assist you. When did this issue occur? Have you tried changing your remote's battery or removing it and putting it back in? What were the steps you took for this issue to occur?

We'll be waiting for your response.

Kind regards,

Eunice