Hi, @Scanucho
Thanks for posting, and welcome to the Roku Community.
We understand the problem you have experienced with the Roku remote not working properly, and our team would like to gather more details so we can help and provide the right resolution to address this matter. Can you please provide the details below:
- What specific Roku device and Roku remote model have you purchased?
- What specific behavior does the Roku remote exhibit?
- Have you tried pairing the Roku remote?
- What steps have you attempted so far in an attempt to address the issue?
With more details referring to the issue, our team can better understand the situation and directly provide the resolution with your concern.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
