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klentz
Newbie

Re: My Roku tv keeps scrolling

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If you read my request I have done it all. my serial number if it is the number below the model # is 326001002.

 

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Expressuser
Channel Surfer

Re: My Roku tv keeps scrolling

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It's been 2 weeks since i've had an update.  You clearly have a known bug and simply stalling.  I want to know what the resolution is.

Andy1955
Newbie

Re: My Roku tv keeps scrolling

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I have unplugged the power to the TV and turned it off, and the TV started working again. A few days later it started changing changing channels again on its own. I have a TCL ROKU TV.

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RokuTakashi
Community Moderator
Community Moderator

Re: My Roku tv keeps scrolling

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Hi Community users!

Thanks for flagging this issue with us, and we appreciate your posts.

Our team is well aware of this issue, and further investigations are ongoing for a fix regarding this issue. For the time being, the workaround with this is to perform a system restart to resolve the skipping scrolling tile issue. Kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly observe any improvements.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Kristina7
Reel Rookie

Re: My Roku tv keeps scrolling

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I can't go to settings as it won't stop scrolling

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RokuERey
Community Moderator
Community Moderator

Re: My Roku tv keeps scrolling

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Hi @Kristina7,

Thanks for reaching us here in the Roku Community!

Try performing a system restart by unplugging your device for at least 10-15 minutes, then try again to see if that helps.

Keep us posted!

Rey

ERey.
Roku Community Moderator
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Kristina7
Reel Rookie

Re: My Roku tv keeps scrolling

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Hi , 

 

I unplugged it over night and it didn't work. I'm wondering if this is a ploy for everyone to buy the new remote? 

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RokuEuniceL
Community Moderator
Community Moderator

Re: My Roku tv keeps scrolling

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Hi @Kristina7,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku remote that keeps strolling. We'd like to know more about it so we can further assist you. When did this issue occur? Have you tried changing your remote's battery or removing it and putting it back in? What were the steps you took for this issue to occur?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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