Remotes

[Antoinette1]

I have lost the remote to my Roku so I am unable to connect the Roku to the new WiFi. Please help me figure out what kind of Roku remote I need. 
Model# 3930X

Serial# S008203GU2H0

[RokuArjiemar · Accepted solution]

Hello! @Antoinette1,

Thank you for posting here in the Roku Community!

We're sorry to hear about your lost remote. We are here and more than willing to help you out.

For your Hisense Roku TV remote replacement, you can contact them at https://www.hisense-usa.com/support/ or 1-888-935-8880. Alternatively, you can purchase the Roku TV Remote on our website.

For your Roku Express, you can purchase the Roku standard IR remote or the Roku Players Remote.

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar

[LuckyExpert]

I have a remote, and all it's doing is turning the TV on and off. Same with the button, it only has one and all it does is turn it on and off, I held it, spammed every button, nothing is working. I'm not liking roku rn for only pairing the power button😡😡😡

[LuckyExpert]

And no, it's not connected to the wifi cause I had to reset it since the brightness fked up, and no it wasn't in power saving mode or anything, it's just a pos trust me.

[RokuCarly]

Greetings from the Roku Community, @LuckyExpert!

I understand that you're having issues with utilizing your Roku remote effectively and we'd be happy to help you find the best resolution possible.

Firstly, may we know what specific Roku device are you having this issue with? Also, is this the remote that came with this device? Furthermore, if you have factory reset your Roku player, we need to pair your Roku remote again. 

Kindly refer to this support article to help you with the steps:

• Pair your Roku voice remote
• Pair your Roku Players (simple) remote

Feel free to let us know if you have additional information you'd like to share with us so we can assess your concern better and provide you with an accurate resolution.

Best regards,
Carly