I've had a Roku Express 3930 (simple remote) for six months now with no problems but a week ago the remote started loading Spotify as soon as the device turns on. I can see the lights on the remote flashing like a button is being pushed repeatedly (and the device lighting up like it is receiving) but obviously I'm not pushing the Spotify button. I can't even get to the home page before Spotify loads and can't leave Spotify either because the button is still being 'pushed'. I've unplugged the device, pushed the reset button on the device and swapped out the batteries in the remote for brand new with no success. Can anyone help?