I've had a Roku Express 3930 (simple remote) for six months now with no problems but a week ago the remote started loading Spotify as soon as the device turns on. I can see the lights on the remote flashing like a button is being pushed repeatedly (and the device lighting up like it is receiving) but obviously I'm not pushing the Spotify button. I can't even get to the home page before Spotify loads and can't leave Spotify either because the button is still being 'pushed'. I've unplugged the device, pushed the reset button on the device and swapped out the batteries in the remote for brand new with no success. Can anyone help?
If you have a Spotify shortcut button on your remote, it sounds like it is stuck in the depressed position.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
