Remotes

[RokuCarly]

Thank you for the additional information, @MitchellWassam.

I have also replied to your Private Message.

Thank you for your continuous cooperation and patience as we work on this.

Best regards,
Carly

[dnovitsky]

I have the same issue - brand new stream bar -- I end up doing a factory reset and go through the entire process, then it seems to work - however, if I need to unplug the HDMI cable or unplug the power to the soundbar, it then happens again until I can do a factory reset --

This is a Roku Software issue -- Roku, please address this ASAP>

[ddubov]

Aaaand now the app tiles are not appearing on Home.

COME ON, ROKU. This is just plain unacceptable.

@RokuCarly @RokuERey 

[lr1001]

I'm having the exact same issue....seems to have. happened after the update for with the olympic advertisement on the Home Screen.

[dandeman]

Roku soundbar is not allowing me to select any apps. I have access to the home keys but it will not highlight any buttons on the app pages. Selecting the right button just moves me to the right hand side showing highlighted features.

* Pairing the remote does not fix the problem

* System restart does not fix the problem

* Resetting network connection gives me access to the buttons but no network connection. When I connect to my network connection the app buttons are no longer selectable.

Factory reset worked for 1 day and then the problem came back.

Report Tracker Info. ID 43-300-425

Model 910X

Software 12.5.5 build 4174-95

GC version 11.6.21

Any suggestions

BTW - I have two other Roku devices and they work fine on the same network..

[RokuArjiemar]

Hello! @dandeman,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about your reported issue. We have passed your information on to the appropriate Roku team for further investigation. The team continues to work diligently to investigate the problem.

Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Regards,
Arjiemar

[Scooter8]

Hi @RokuCarly  it seems we are having the same issue with our Roku Streambar that the others are having. 

serial: YL00F2450558 (B1143F450558)

software version: 12.5.5

model: 9102RW

tracker ID: 58-300-867

thank you!

[sebarn01]

@RokuTakashi I was having the same problem with my simple remote. Your instructions worked perfectly. I fact it did an update. It is working great now. Thank you for your Instructures

[ChristiY]

Still having problems. I have the Streambar

Software: 12.5.5

Build: 4174

I've been having the same problems since Wednesday as everyone else here; it's now Sunday. I've been able to get it to work on and off, mostly off; especially if it falls asleep. I've factor reset, rebooted, checked remote, connection, etc. We've had this stream bar a month, regretting my buy. It has got to be a software problem. Especially reading that someone replaced theirs and still has the same problem. There haven't been any new updates. 

[mkramer66]

I am having the same problem.  I have the same system as noted here.  We first noticed it on Thursday.  Performed factory reset several times.  That temporarily resolved the issue but it reoccurred the next day.

I have multiple Ruko devices.  They are all working without any issue including one that I have in the garage, that is the oldest device, probably 7 years old.  It is also the farthest away from the router so its not likely a connectivity issue as nothin has changed on my end.  This stream bar device is the newest one I have.