Remotes

[Smarty-Pants]

I have a Roku Premier device and a standard remote.  All of a sudden I can't scroll through the channels on my home page.  I can use the menu on the left side of the screen, but when I try to toggle right so I can choose a channel it bypasses them all and highlights the right side of the screen.  I can still access the channels through the Search function, but that's alot of extra steps. What's going on?  The remote is working properly otherwise, as are the channels.

[RokuTakashi]

Hi, @Smarty-Pants 

Thanks for posting, and welcome to the Roku Community.

We understand that you're unable to access the apps section on your Home Screen using your Roku remote, and we're here to assist you in resolving the issue at hand. For this matter, a troubleshooting step is recommended to address it.

System restart your device

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Once your Roku device reboots, please check if you notice any improvements. Let us know what you find out.

Best wishes,
Kash

[Smarty-Pants]

That's the first thing I tried.  I just tried it again and it did not remedy the issue.

[RokuERey]

@Smarty-Pants,

Thanks for your prompt response. This is likely a remote button issue. To see if the problem relies on the remote alone, try repairing it or changing some fresh batteries and see if that makes a difference.

We would like to know if the issue also happens if you use the Roku mobile app as a remote. Check for more information here on how to use the Roku mobile app as a remote.

Thanks,
Rey

[Smarty-Pants]

I had already changed the batteries in my remote.

I installed the Roku App on my phone.  First I tried it on another Roku device in my house.  It worked as it should.  Then I switched over to the problem Roku and tried it.  Same thing - it jumps over the channels on the home screen.  Weird.

[RokuCarly]

Hi, @Smarty-Pants.

We appreciate the steps you've taken to troubleshoot your physical Roku remote. It seems that this may be related to your Roku device itself. 

In this case, let's try to reboot your physical Roku remote to see if this helps. If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

Additionally, if you can still navigate to your home screen using the Roku mobile app, kindly try to check for software updates under Settings > System > Software update > Check now. 

We highly anticipate your update. 

Best regards,
Carly

[SLG10]

I am having the same issue all of a sudden.  No remote (physical or app on mobile phone) is able to toggle through the apps.  I can use the voice command to open an app but can’t access the apps part of the menu.  Has anyone else resolved this issue?  Reset or unplug or paring the remote again have all not been successful.  Last resort will be to restore to factory settings but I really don’t want to do that again and to have to rearrange apps again, etc.

[misterswaggger]

I too, am just now getting this issue. 

Physical remote, App remote on my phone is unable to select any app. from the home option i hit right, and it immediately goes to the ad on the far right. i hit left to go to my apps and the cursor selector just disappears. 

Any fix? 

[jackrabbitstorm]

This issue just started on my Hisense Roku TV yesterday as well,tried different remotes,batteries,app and did the system restart

[Kvalentine68]

I also can not select my apps.  It does the same behavior.  The left menu is accessible, then you click right to select the apps and it moves to the far right.  I have to use Search to find the apps.  I am using the ROKU streambar.  I have done all the troubleshooting and it still persists.