Hi Community users!
We appreciate you bringing this to our attention. Rest assured that we're here to help you find the best resolution for the issues you've encountered in controlling your Roku streaming devices using the physical remote.
Before proceeding, kindly provide us with additional information so we can assess your concern effectively and provide an accurate resolution:
- What specific Roku device are you having this issue with?
- Is this the remote that came with it? If not, what is the model of this remote?
- When did you start experiencing this issue from happening?
In the meantime, you may try the following troubleshooting steps:
Reboot your voice remote or replace the batteries in your remote
If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries. You may also replace its batteries and follow the steps provided below.
- Remove the battery cover on the back of your remote or locate a new matching pair of batteries
- Remove both batteries from the battery compartment
- Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
- Repeat the previous step to install the second battery
- Put the battery cover back on your remote
Reboot your streaming device
Use the following steps to restart your streaming device.
- Remove the power cable from your streaming device
- Wait at least 5 seconds
- Re-connect the power cable
- Wait for your streaming device to power on, and the Home screen to appear on your TV
- Once you see the Home screen, try to use your remote to control your device
Additionally, if you can still navigate to your Settings menu, kindly try to perform a software update under Settings > System > Software update > Check Now.
For reference, here are some support articles to help you:
We'll be looking forward to your update.
Best regards,
Carly
Carly Y.
Roku Community Moderator
