Annoyedconsumer
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10-18-2024
04:07 PM
Roku remote gives bad inputs only on YouTube app
My Roku ultra LT is brand new and has no problems with any other apps. When using the YouTube app( NOT YOUTUBE TV) it will continually give false inputs almost as if I'm holding the buttons down rather than just pressing them. Again this issue only ever happens on the Roku app. Re-pairing the remote does not fix it, deleting and re-installing YouTube does not fix it nothing I have tried so far has had any lasting effect
1 REPLY 1

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10-21-2024
11:48 AM
Re: Roku remote gives bad inputs only on YouTube app
Hi, @Annoyedconsumer
Welcome to the Roku Community!
Thank you for bringing this issue to our attention. To help us investigate further, could you please provide the following information?
- Have you updated the app?
- When did the issue first occur?
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version
We look forward to your responses and gathering your details.
Best regards,
Jharra
Jharra Q.
Roku Community Moderator
Roku Community Moderator