Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Only the volume and power button works


About a month ago, when we changed our WiFi internet from spectrum to att. The roku, all of a sudden started disconnecting. We would re-synced or re-connected it but, it stayed doing that everyday. Until about a few weeks ago, we got another tv and moved the roku upstairs. The roku doesnt disconnect anymore, but now only volume and power button work on the remote, nothing else. How can I fix it or do I need to buy a new roku?

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1 Reply
Roku Employee
Roku Employee

Re: Only the volume and power button works


Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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