Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TC0412
Level 7

Only the volume and power button works

Hi!

About a month ago, when we changed our WiFi internet from spectrum to att. The roku, all of a sudden started disconnecting. We would re-synced or re-connected it but, it stayed doing that everyday. Until about a few weeks ago, we got another tv and moved the roku upstairs. The roku doesnt disconnect anymore, but now only volume and power button work on the remote, nothing else. How can I fix it or do I need to buy a new roku?

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Only the volume and power button works

@TC0412 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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brian2200
Level 7

Re: Only the volume and power button works

We have 4  X Roku Streaming Stick and each Remote exhibit very similar issues. First, Our main tv remote only has Power and Volume features working. All others have Power On Issues. When Roku TV is reset all the remote work as desired. I am frustrated with Roku Support since they claim there is no issue even though we are less that 15 feet from the TV and the wireless network is about 10 feet from the TV's. Worse is that the Remote APP on my Android phone works fine on the same network implying the network is fine and so is the wireless signal strength including no issues with streaming content. This posted message is to support all others that have similar issues and are being advised by ROKU support it is NOT their equipment when the reality is quite different. 

Please also note these remotes have also been repaired as if they are the first initial install to each of the respective ROKU Streaming Stick. At that time each remote works fine with all feature controls. 

In each case the remote battery are new and fresh install.

So, we have Roku successfully streaming and controlled by Phone APP but no reliable remote features. Is there any help here?

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