Remotes

[RokuDanny-R]

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Stream64]

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@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

---

The S/N is YJ008S201828

[brian2200]

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@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

---

Danny: As requested my S/N is YF003W053399

Regards Brian

[Stream64]

@RokuDanny-R 

Both Brian and myself have provided you with the serial number of our Roku devices.  Any update regarding this issue?

[RokuKariza-D]

@brian2200 @Stream64 

Thanks for the response.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.

All the best,
Kariza

[liapaige]

I have only used my stick on 2 TVs , and that's when I traveled, so it has been rarely used...ONLY the VOLUME AND POWER Work.... really frustrating, how do I Fix this Problem 

[renojim]

@liapaige, try pairing your remote again.

How to set up your Roku® voice remote | Official Roku Support

In addition, if your stick is a model that came with a "long-range Wi-Fi receiver", it won't work without that.