Only the volume and power button works
Hi! About a month ago, when we changed our WiFi internet from spectrum to att. The roku, all of a sudden started disconnecting. We would re-synced or re-connected it but, it stayed doing that everyd...
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Thanks for the post.
We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
Please keep us posted what you find out.
Thanks,
Danny
I have the same issue. Remote just stopped working except for power and volume buttons. I have tried all the steps to reset, but still does not work.
Hi:
I have the same issue. What I noticed is that the remote was getting slow to respond when I wanted to change channels on the streaming video. So, I followed the steps to unplug the streaming stick for 10 seconds, replugged it into my tv, changed out the batteries, pressed the pairing button (it continues to keep flashing green), and the pairing window never popped up (like the instructions said it would). So, now, the only buttons that work on the remote are the power button and the volume button.
I thought this was a WIFI issue but my work laptop, cell phone and home laptop are all working fine.
Thank you in advance to anyone who can help resolve this.
Unplug the power from the stick+, then plug it back in when it stops bouncing press and hold the pairing key for 3 seconds and release, allow it to communicate with roku. It is alright if the light goes out don't a press a thing until you get a big DONE on screen.
If you are connected to the 2.4 GHz band try connecting the device to the 5 GHz band. This will not work if your device only supports 2.4 GHz band.
Hi msharpe11
We're here to help!
Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
