Forum Discussion

TC0412's avatar
TC0412
Newbie
5 years ago

Only the volume and power button works

Hi! About a month ago, when we changed our WiFi internet from spectrum to att. The roku, all of a sudden started disconnecting. We would re-synced or re-connected it but, it stayed doing that everyd...
remotes
my32sons's avatar
my32sons
Newbie
4 years ago

I was getting an error 400 on my roku when I went to fix it only the power and the volume on my roku remote works now. Please help 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

my32sons

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? Are you seeing anything on screen? Does the device have a light showing? Have you tried rebooting your device?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

  • brian2200's avatar
    brian2200
    Channel Surfer
    4 years ago

    Hi Danny:

    My original posts illustrated all three Roku Remotes have issues. Lately we cannot even power the TV with one remote and others are unresponsive. Actually, I think the receiver Stick is recognizing the remote but for some reason the Stick is not implementing the command. It just freezes. When we reset and unpair and then set up the remote as a new pairing all is good but that lasts about 24 hrs then back to same no response. This occurs on all three remotes and sticks with the 3 TV we have. If we use the Mobile app all works well but we cannot power the TV On/Off with the app. So the wifi signal is good, the network is good only issue appears to be the Stick.