Forum Discussion
Thanks for the post.
We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
Please keep us posted what you find out.
Thanks,
Danny
We have 4 X Roku Streaming Stick and each Remote exhibit very similar issues. First, Our main tv remote only has Power and Volume features working. All others have Power On Issues. When Roku TV is reset all the remote work as desired. I am frustrated with Roku Support since they claim there is no issue even though we are less that 15 feet from the TV and the wireless network is about 10 feet from the TV's. Worse is that the Remote APP on my Android phone works fine on the same network implying the network is fine and so is the wireless signal strength including no issues with streaming content. This posted message is to support all others that have similar issues and are being advised by ROKU support it is NOT their equipment when the reality is quite different.
Please also note these remotes have also been repaired as if they are the first initial install to each of the respective ROKU Streaming Stick. At that time each remote works fine with all feature controls.
In each case the remote battery are new and fresh install.
So, we have Roku successfully streaming and controlled by Phone APP but no reliable remote features. Is there any help here?