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Roku remote jumps around and won’t let me click on the movie I want

I’ve had my Roku for almost 2 years. Saturday when I clicked on a movie to watch it jumped around and wouldn’t let me click on the movie I wanted. It’s happening when I use Disney + and the Roku channel. It does not do it when I’m on Amazon Prime. 

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4 REPLIES 4
jt8447
Newbie

Re: Roku remote jumps around and won’t let me click on the movie I want

 
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makaiguy
Community Streaming Expert

Re: Roku remote jumps around and won’t let me click on the movie I want

@Lb4mysterytwo-

For the "rmote jumping around" problem, try restarting your Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

Re: Roku remote jumps around and won’t let me click on the movie I want

Same thing just started happening to us on Disney+ as well. The system reset seemed to have worked for now.

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renopucker
Newbie

Re: Roku remote jumps around and won’t let me click on the movie I want

I could'nt access "settings..etc" so I just unpowered it and pugged back in.  Voila!  Thanks.

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