My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick + (3810, 3811 series) specific problem, so I replaced it with an #Roku Ultra (4800 series) about 10 weeks ago. Just got the low battery warning yesterday. I’ve exclusively used Roku’s since 2011 and never had this problem until I bought a Stick+ in 2019. Now I replace batteries in my remotes every 2 to 3 months without fail. Is there any fix for this? It’s super frustrating b/c the Stick+ worked fine except for the remote’s battery issue and I effectively wasted $$ on a product that does the exact same thing.
It looks like your remotes aren't affected by the rapid battery drain issue on some of the Roku models. Please be advised that for normal use, the remote battery may indeed last for two months or longer. Most reports we are receiving that are related to battery drain only last for days or weeks.
I appreciate your quick reply. My understanding from your reply is that it is normal for me to have to replace the batteries every 2-3 weeks in my Stick+ and every 8-9 weeks in my Ultra. Is that correct?
If so, who may I contact to request a refund for my Ultra (purchased 2 months ago)? I am extremely dissatisfied with these products after owning no other streaming device but Roku’s for 10+ years.
Then it sounds like your usage of the Roku remote is similar to mine. And, as I mentioned, I go many months before needing to replace the batteries. And, yes, I use my Roku daily. Why your experience is different, I have no idea, as you've ruled out the usual suspects. And, though you didn't answer the questions, I'll assume you have something other than a Roku Express or Premiere, as those came with IR remotes, not WiFi remotes.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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