Forum Discussion
RokuKariza-D
4 years agoRetired Moderator
Hello jff1885
Thanks for bringing this to our attention.
The remote battery drain issue requires help from our Support team. Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
jff1885
4 years agoReel Rookie
Ah, okay, got it. Sorry I got a little snippy in my post, and thank you for the help!
Serial number is: X01000047MEDS
- RokuKariza-D4 years agoRetired Moderator
I apologize for the delay in response.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza