Roku Devices linked to the account

Question

I'm seeing all four of my&nbsp; Roku devices on the Roku website but only two devices show under “Account &gt; Devices in account” in the Roku app, while all four appear under “Devices” of the app. In the "devices" section, under the device settings of one of the devices which won't link to my account. When I select edit device details, I get a message to sign into the Roku device with my Roku account but it doesn't authenticate,. It just loops back.
Since Alexa uses the linked Roku account to discover devices via the Roku skill, any devices that aren’t linked under the account’s “official” cloud registration won’t appear. So as a result, I can't control the Roku's with my home automation system.
I've tried everything&nbsp; I could think of to no avail. Please let me know if anyone knows how to resolve this issue.

AvsGunnar · Answer

chinaeldy​&nbsp;Similar situation reported in this thread from a few months ago.&nbsp; Looks to be a bug.Roku TV Missing from Mobile App | Roku Community&nbsp;

chinaeldy · Answer

Thanks AVSGunnar. I opened a support ticket which has been escalated to the engineering team. I'll update the Roku Community when I hear back.

RokuEmmanuel-D · Answer

Hey! chinaeldy​&nbsp;
We saw you've already contacted our support team. While this issue is still under investigation, we would recommend keeping in touch with our support team for updates.&nbsp;
If you need anything, please let us know!
Roku Community Team

RokuSuzyL · Answer

Welcome chinaeldy​&nbsp;
It appears that you have an issue with the other Roku devices you have, which are currently not associated with your Roku account.&nbsp;
To confirm, have you tried checking the other devices that are not yet associated with the account, if they all have the same email? To check it, navigate to Settings &gt; System &gt; About.&nbsp;
Looking forward to your reply!
Roku Community Team

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Roku Devices linked to the account

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