Forum Discussion

Rdm81563's avatar
Rdm81563
Reel Rookie
5 years ago

Do all Roku’s drain remote batteries so fast?

My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick ...
remotes
Roku Batteries Questions
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hi Rdm81563

Thanks for reaching out here in the Community!

It looks like your remotes aren't affected by the rapid battery drain issue on some of the Roku models. Please be advised that for normal use, the remote battery may indeed last for two months or longer. Most reports we are receiving that are related to battery drain only last for days or weeks.

Thank you for your understanding.

All the best,
Kariza

Rdm81563's avatar
Rdm81563
Reel Rookie
5 years ago

I appreciate your quick reply.  My understanding from your reply is that it is normal for me to have to replace the batteries every 2-3 weeks in my Stick+ and every 8-9 weeks in my Ultra. Is that correct?

 

If so, who may I contact to request a refund for my Ultra (purchased 2 months ago)?  I am extremely dissatisfied with these products after owning no other streaming device but Roku’s for 10+ years. 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Rdm81563

    Apologies for the confusion.

    Based on my understanding and on your post above, you're changing your batteries every 2 to 3 months. If you are replacing them in 2 to 3 weeks, we'd love to help you out.

    Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

    Once we have the information needed, we'll be able to forward it to our support team for further assistance.

    All the best,
    Kariza

    • Rdm81563's avatar
      Rdm81563
      Reel Rookie
      4 years ago

      Thanks for your help!  The serial number is X0100087JMJX

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Rdm81563

        Thanks for the reply!

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        All the best,
        Kariza

    • jerrybake's avatar
      jerrybake
      Newbie
      4 years ago

      I am also experiencing the same battery drain issue (3-4 days) for months but relied on my phone as a remote.  I have tried powering the Streaming Stick+ from both the wall converter and both USB ports on my TV with no change in battery life.

      System info of my unit:

         Model 3810X

         Serial Number YH00HM353170

         SW Version 10.0.0 build 4209-50

      I would appreciate any help with resolving this issue.

      Thank you.

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        jerrybake 

        Thanks for reaching out!

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        All the best,
        Kariza

    • jex's avatar
      jex
      Binge Watcher
      5 years ago

      Why does my voice remote with Xfinity require a replacement once every few years with daily usage? Are you guys listening to us 24/7 for ad rev?

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        5 years ago

        jex 

        My Roku remotes, all WiFi Direct remotes, work well and only need batteries to be changed after several months. No idea why yours doesn't perform as well.

        Now, I never use the voice feature, and I never use the headphones, so that might make a difference.

  • Jayden3rd's avatar
    Jayden3rd
    Newbie
    4 years ago

    Model.  3810x.             Y4009G40014.  New batteries every few weeks.  Why so fast to replace.   HELP.  Good batteries also

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Jayden3rd

      Thanks for reaching out!

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


      All the best,
      Kariza