Do all Roku’s drain remote batteries so fast?
My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick ...
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It seems like this is a common issue, but I haven't actually seen a solution from Roku in any of the other threads. I have a 4800X-Roku Ultra with a voice remote, which I purchased about a year ago. At first, the remote batteries would last for about 2-3 months before I had to replace them.
But starting about two months ago, batteries would only last for about 2 weeks. In someone else's post about this from a few weeks ago (which I can't find at the moment), a Roku employee responded that the engineers had fixed the problem, and all we needed to do was restart the system and re-pair the remote. So I put in new AA batteries, restarted my Roku, and re-paired the remote about two weeks ago. Today, I checked the battery level. and I'm already down to 30%.
Most of the threads I've seen on this, the Roku employees' responses don't actually offer any help. The one "solution" that I did see didn't actually do anything (see above). Is there any real fix for this? Or is it time to switch to a Fire Stick? I've been a loyal Roku user for years, but I've been seeing more and more technical issues over the last few years, and my patience is wearing thin.
Hello jff1885
Thanks for bringing this to our attention.
The remote battery drain issue requires help from our Support team. Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
KarizaAh, okay, got it. Sorry I got a little snippy in my post, and thank you for the help!
Serial number is: X01000047MEDS
I apologize for the delay in response.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
Having the same issue. Batteries last 3-4 days tops. Please escalate.
Model: 3810X
Serial: YH00AJ132549
Software: 10.0.0 build 4209-50
Thanks for the post.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
I agree. I was told to provide my serial # etc and once I did, was told it was no longer under warranty. Oh, and I could buy another Roku…right I’m going to run right out and do that…This remote is barely a year old, if that. I’ve owned multiple roku devices and never had the issue with batteries draining in a week or less. In fact, they would last months, as this one did when I first got it.
I recently tried another solution that was offered by Roku to do a factory reset on the Roku itself . Definitely a pain, because you have to re-log into half of your channels. That was about a week and a half ago, and am currently at 78%, so we’ll see. It seems like it can show a high number and then stop working suddenly
Sorry for the rant, but agreeing that Roku is not offering a solution to something that’s obviously their problem.
I will never buy a Roku again. I have 3 with the same issues.
