Do all Roku’s drain remote batteries so fast?
My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick ...
Forum Discussion
I appreciate your quick reply. My understanding from your reply is that it is normal for me to have to replace the batteries every 2-3 weeks in my Stick+ and every 8-9 weeks in my Ultra. Is that correct?
If so, who may I contact to request a refund for my Ultra (purchased 2 months ago)? I am extremely dissatisfied with these products after owning no other streaming device but Roku’s for 10+ years.
Apologies for the confusion.
Based on my understanding and on your post above, you're changing your batteries every 2 to 3 months. If you are replacing them in 2 to 3 weeks, we'd love to help you out.
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
Thanks for your help! The serial number is X0100087JMJX
Thanks for the reply!
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
KarizaI have 2 soundbar pros that drain all the batteries in the remote in about a week. i use them everyday, but I never use the voice or headphone functions.
I called ROKU and they are sending me 2 remotes, but the representative did not have me convinced that this would fix the problem.
I have loved ROKU for years and thought i couldnt go wrong with their soundbar, so i paid the extra
$.This battery experience has been completely frustrating and expensive.. i do the math and it adds up to 100-200 AAA batteries i will have to buy over the course of 1 year.
They are sending me new remotes and i will post an update about how those did on battery usage.
I will say that I am not encouraged.
I am also experiencing the same battery drain issue (3-4 days) for months but relied on my phone as a remote. I have tried powering the Streaming Stick+ from both the wall converter and both USB ports on my TV with no change in battery life.
System info of my unit:
Model 3810X
Serial Number YH00HM353170
SW Version 10.0.0 build 4209-50
I would appreciate any help with resolving this issue.
Thank you.
Thanks for reaching out!
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
KarizaHello Swoupy
Thanks for the post.
For us to further help you out, please provide us the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Steps to reproduce the issue you are seeingOnce we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
All the best,
Kariza
Why does my voice remote with Xfinity require a replacement once every few years with daily usage? Are you guys listening to us 24/7 for ad rev?
My Roku remotes, all WiFi Direct remotes, work well and only need batteries to be changed after several months. No idea why yours doesn't perform as well.
Now, I never use the voice feature, and I never use the headphones, so that might make a difference.
I don’t use the voice feature either, I was making a comparison with a brand that I do use the voice remote with and Xfinity’s XR11 and XR15 lasts me at least 2-4 years on two double AA’s
Can u help me? Draining batteries on 4 roku’s every few days.
My model Roku 3 #4230 series went through batteries about every week. My solution is to remove the cover and leave it off, when I am done with using I pull one battery out and lat the remote on its face, next use I just insert the battery.
I now can go at least 6 months before needing to replace the batteries. It’s not that big of a hassle when you leave the cover off, and saves a ton of money being wasted on weekly AA replacements!
Thanks for reaching out!
Please reply here with the information asked in my post above so I can further help you out.
We look forward to hearing from you soon.
All the best,
KarizaWho do. Forward to info to?
I purchased a Roku Soundbar with a Voice Remote. All I do with this remote is alter the volume. The batteries die each week. This is getting ridiculous. I want a new remote or a remote that does not need batteries to be replaced each week. How do I get a replacement? There is no one to call or email.
Yes, I have 4. An obvious issue for Roku that has not been resolved.
Thanks for the posts.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
I am having the same problem with 3 different roku devices/remotes. Can I reply with the same information for some help too please?
Thank you
All I can say is I’ll never buy Roku again. Bad support, imo they don’t care.
I have a recently-purchased sound bar (bought in summer) and have consistently had the same problem with my remote. I've needed to change the batteries a dozen times. (By contrast, the batteries in my Roku stick lasted a very long time.). My sound bar's serial number is YL006V834184.
I’m having the same battery drain issue. Very frustrating. This forum is a little confusing. Do I just post my roku info here? (Serial number etc)
Others have posted stuff here... I was able to contact Roku directly via chat. Despite what some on here say, its fairly easy to get on a chat with a real representative. Either way, what you want them to do is send you remote replacements. I was EXTREMELY skeptical this would resolve the issue but after all this time after getting them I have not replaced the batteries once!!! Im back to being a happy Roku enthusiast. So contact them and get replacements for any remotes that are having this issue.
My roku remote recently started going through batteries quickly. I’ve seen the various posts on here about roku remotes draining batteries. My roku device is not a stick. And I don’t use the voice option on the remote. I see no reason this should be happening as my use of it hasn’t been any different. It’s model RC -EL1
thank you
Hey Imrosed
Thanks for reaching out here in the Community.
Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. We'll be able to further assist you from there.
All the best,
Kariza- Thank you for responding….My remote doesn’t have private listening. Nothing has changed that would cause me to go through batteries in a week’s time. Previously batteries would last for a long time . That’s why I realized something wrong when I started going through batteries weekly. Even with a brand new package. My search brought up that it seems to be happening to many other people as well.This remote is less than a year old and I have never had any issues like this with any Roku remotes in the past.The serial # on my model 4630x- Roku premiere is YR00CR139321.
We have two remotes and we are changing batteries on one every week. The second remote we change the battery about every two weeks. You can go bankrupt purchasing batteries for these voice activated remote controls. When it freezes up and will not work, I’ll take the back off and the little indicator light on the inside the cover is blinking or a steady green. I do believe this light must be staying on and draining the battery. Are they any solutions?
Hi Sisters
We're sorry to hear about the issue you're experiencing.
Could you reply here with the serial number of the Roku device associated with the affected remote? It can be found at the back or underneath the player itself. We'll be able to further assist you from there.
All the best,
Kariza
