Screen Saver Error Message
I tried to change the screensaver to the aquarium but I get this error message:
"Subscription not exists or has expired. Please launch this channel normally to subscribe."
What does this mean?
Forum Discussion
10 Replies
Hi, JaniceJ1.
Greetings from the Roku Community!
We appreciate you reaching out to us about the error message on the screensaver. We're here to help.
In this case, you may press the play button on your Roku remote to access the screensaver.
If there's anything else we can do to assist you, please let us know. We're always willing to help.
Thanks,
The Roku Community TeamThank you. When I press OK to access the aquarium screen saver, it gives me that error message. What else can I do? Thank you for helping me.
Thank you. When I press OK, it doesn't display the screensaver but an error message that says what I sent before. Why can't I get the aquarium screensaver? I don't understand why it won't let me.
Thank you,
Janice
Thanks for keeping us posted, JaniceJ1!
Could you send us a photo of the error message so we can look closer into it?
In the meantime, try rebooting your Roku device to see if it'll resolve the issue:
Here's how:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Please get back to us and let's continue the conversation!
Best,
The Roku Community Team
