Forum Discussion

BandM's avatar
BandM
Newbie
12 months ago
Solved

Intermittently Losing Internet Connection

I have 2 Roku devices and a Roku tv.  The Roku Express 4K Model 3940X started losing the internet connection several days ago.  Everything else stays connected (Roku tv, Roku 3900X, security system).  First time it happened, I tried the reconnect process several times and that didn't work so I unplugged Roku, waited a minute or two then plugged it back in and it booted up and connected to internet just fine.  Went through same process the next time.  Last couple times it has dropped out I just do the unplug, wait, reconnect process.  It has worked every time.  This Roku sits about 3' away from the router so I don't think that's an issue.  It's getting very aggravating, so I need to fix it.  Any help would be appreciated.

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! TR10,

    Thank you for your post in the Roku Community!

    We appreciate you reaching out to us about your Roku device's issue connecting to your Wi-Fi. We're pleased to assist.

    Did we recently make any changes to your network or network provider?

    Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference/strength issue. Try changing the Wireless Mode under the router settings for the 2.4ghz band to b/g/n.

    You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

    For additional troubleshooting steps, please refer to How to Resolve Internet Errors and Issues on your Roku streaming device.

    Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

    Thanks,
    Arjiemar

32 Replies

  • TR10's avatar
    TR10
    Reel Rookie
    10 months ago

    My Roku devices constantly say “not connected” although my WiFi signal is strong. Is there not a fix/setting within Roku that you do not have to continuously restart your modem or router to fix the internet connection issue? I have 3 Roku devices and this seems to now be happening weekly with all 3 Rokus but all other devices in my home have not had internet connection issues (phones, tv, firestick, tablet, PlayStation, laptop).

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      10 months ago

      Hello! TR10,

      Thank you for your post in the Roku Community!

      We appreciate you reaching out to us about your Roku device's issue connecting to your Wi-Fi. We're pleased to assist.

      Did we recently make any changes to your network or network provider?

      Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference/strength issue. Try changing the Wireless Mode under the router settings for the 2.4ghz band to b/g/n.

      You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

      For additional troubleshooting steps, please refer to How to Resolve Internet Errors and Issues on your Roku streaming device.

      Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

      Thanks,
      Arjiemar

      • shawski's avatar
        shawski
        Channel Surfer
        8 months ago

        Can you possibly send me steps on how to do this? 

        “Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes.”

        I know that I need to keep it on 5GHz in order for my wireless Sonos to work, so I have no idea how I can get some devices as 2.4 and some on 5? 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    12 months ago

    Hi, BandM 

    Welcome to the Roku community.

    We understand the issue you have encountered with your Roku Express 4K, wherein it requires to be unplugged every time it's powered on for it to connect to the internet, and we're here to assist.

    For this concern, we recommend performing the series of troubleshooting steps provided below to address the issue. Kindly follow those in-order to get the best results.

    Network Connection Reset

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.
    6. Re-enter the credentials on your network.

    Restart Roku Device

    Use the following steps to restart your streaming device from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart
    6. How to restart your modem and router

    Restart your modem and router.

    1. Unplug both your modem and router from power
    2. Wait 10 seconds and then plug them back in
    3. Wait for your modem and router to fully restart
    4. Use a phone, tablet, or computer to confirm the internet connection is working
    5. Test the connection on your Roku device

    For more detailed information and guides, you can visit this support article on How to fix internet errors and issues on your Roku streaming device

    Hope this helps, and keep us posted if you have further concerns or inquiries.

    Best wishes,
    Kash

    • TR10's avatar
      TR10
      Reel Rookie
      10 months ago

      Is there not a fix/setting within Roku that you do not have to continuously restart your modem or router to fix the connection issue? I have 3 Roku devices and this seems to now be happening weekly with all 3 Rokus but all other devices in my home have not had internet connection issues (phones, tv, firestick, tablet, PlayStation, laptop). This is annoying when these Rokus are the only devices constantly having connection issues. I do not want to reboot my WiFi each week. I will consider switching to different streaming devices going forward if there is not going to be a fix for this.

      • BigRedKevin's avatar
        BigRedKevin
        Reel Rookie
        8 months ago

        This is exactly the problem I am having. Did you find a solution?

    • shawski's avatar
      shawski
      Channel Surfer
      8 months ago

      I have to restart my modem every single time my Roku is turned off in order for me to connect my Roku.

      I have to do these steps every single time I want to watch it and it still will ONLY work once I unplug and reply my brand new 5G network modem? I have tried every step you have suggested previously in this post and I still have to restart my modem. My modem connects fine with everything else’s  only have a Roku connected to my tv…I only ever have issues with the Roku losing connection to that modem, why? 

      • DMH12's avatar
        DMH12
        Newbie
        8 months ago

        Having similar issues for the last 2 days on 4 different Roku devices.  Says not connected.  Go through set up process and it says already connected. Continue with the set up usually does not work, but sometimes it connects and can open a channel but after a few seconds, it looses connection. I have a new router (1 week) and have re-booted numerous times.  I have both Roku and Roku Express devices.

    • Hel1's avatar
      Hel1
      Newbie
      11 months ago

      I've tried all solutions and my RCA Roku TV still not connecting to my network and the TV keeps restarting. How can this be fixed. Please advise 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        11 months ago

        Hi, Hel1 

        Welcome to the Roku Community.

        Thanks for sharing your concern here with us regarding the network connection problem you've experienced with your RCA Roku TV, and we're here to help.

        We'd recommend unplugging your Roku TV from the power source for one minute and plugging it back in to see any improvements after the power cycle. Additionally, try to connect to your mobile hotspot to see if you're able to maintain a connection. If your Roku TV connects successfully, the issue might be rooted in your network.

        Please keep us posted on what you find out.

        Best wishes,
        Kash

  • amna12-tech's avatar
    amna12-tech
    Reel Rookie
    9 months ago
     

    If you're intermittently losing internet connection, try these solutions:

    • Restart the Router: Power cycle it or update its firmware.
    • Reduce Wi-Fi Interference: Move devices away from potential interferences (e.g., microwaves), or switch to the 5GHz band.
    • Improve Signal Strength: Move closer to the router or use a Wi-Fi extender.
    • Check with ISP: Contact your ISP to rule out outages.
    • Device-Specific Issues: Test the connection on another device, update drivers if needed.
    • Limit Network Traffic: Disconnect unused devices to reduce network load.

    These steps should help stabilize your connection.

    • Taminator's avatar
      Taminator
      Reel Rookie
      5 days ago

      I've even switched ISP. It's a Roku problem.

  • jontalk's avatar
    jontalk
    Roku Guru
    5 months ago

    BandMOut of curiosity, do you have any apps on your phone that show Wifi channel use? If not, I'd recommend installing WiFi Analyzer for Android or something similar for iPhone. Once you install it, take a look at how many others are using the same channel/band then log into the router and switch to one that's less congested. Many people make use of service provider routers which by default, choose channels using the 'auto' setting and that's often the problem you describe.

  • Vcy25's avatar
    Vcy25
    Newbie
    5 months ago

    Did you fix this issue? because same thing happened to me but now it just doesn’t connect to our Wi-fi. Any help would be great.

    • shawski's avatar
      shawski
      Channel Surfer
      5 months ago

      I believe I have found my issue. My building runs a 5G network, my Roku is older and needs to run on 2.4 GHz, which is fine because my modem was set up to run both by my internet provider (a technician needed to come in a do this), however, I would lose connection A LOT within a year. After calling many customer support techs with my internet provider (who all claimed this was a Roku issue) I finally had one guy keep trying to figure it out. Together we realized every time my power glitched or went out in my building my main modem was reverting to its original default settings when the power came back on. The machine was defaulting to a 5G network when I needed a 2.4 GHz to run my Roku. So every time my power goes out I have to call them to reset it n their end.
      I hope any of this info helps, as I fought with this issue over a year. We have major construction in our area so had many power breaks, and also any power flickers from lightening storms… so it was happening a lot