Manufacturer support & warranty resources

[Tantivy]

I have a TCL Roku TV. It is not in an enclosed cabinet, on top of any other electronic device, or in direct sunlight, and, it's 14" away from the wall on the top shelf (entertainment center) -open air. It is not on cable or satellite, just OTA with a new good antennae on my rooftop.

How sad that with 21st century technology, I have to have a fan behind the TV where it gets hot (I assume the Roku area) so I can turn it on when I get the Your Device is Overheating, for help visit..." message! I just had to turn it on. BTW, it's over 90F outside, but 72F inside. There's no excuse for this to happen.

Never a problem with my analog TV of any kind, which is now relegated to the 3-season room with a converter box since we were all forced to go digital. 

[RokuTakashi · Accepted solution]

Hi @Tantivy,

Thanks for reaching out to us here in the Roku Community!

We're sorry to hear about this overheating issue you had with TCL Roku TV. We advise getting in touch with TCL as your TV manufacturer since they provide direct support with their TV models, and this issue is most likely due to the TV's hardware itself. Thus, contacting them is the best option for this course.

For more information with TCL contact details, kindly refer below:

TCL Support or at 1-877-300-8837

We hope for the best for you.

All the best,
Kash

[Dr_charles]

Hello, 

I bought a 65" Roku 4K TV 7 months ago and the screen got cracked today. 

How do I activate the warranty for the TV. 

[RokuERey]

Hi @Dr_charles,

Thank you for getting in touch with us regarding this, and we would like to extend a warm welcome to the Roku community.

In this case, we would recommend reporting this case to your TV manufacturer. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our community post here: Contacting Support for Your Roku TV
Just get back to us if you still need a hand. Thanks!

Regards,

Rey

[Tantivy]

Thank you for responding. I thought it was the Roku aspect. I'll contact TCL.

Interestingly and coincidentally as I was writing this, the TV froze and started buzzing which I know means it has to be unplugged then plugged back in, in order to restart. I guess I should've suspected TCL, not Roku for the overheating issue. 

[Nancylala]

I just had a long talk with maker of TCL tvs cuz mine is doing same thing as yours.  They had me power it down and they did something remotely.  Maybe it will fix it, we shall see.  Their last solution is factory reset where you lose everything. Their explanation...it was overheating due to "prolonged use".  Never could get an answer as to how much TV watching is too much!  A fan is a good solution!... but I think I'd rather buy a new/better tv that I don't have to worry about it flaming on!

[Nancylala]

You are so right!  I'm in same exact situ with my Roku TV. Roku says blame it on tcl.  When I turn on my tv it says ROKU/TCL, so to blame it on tcl???  ROKU  partnered with cheesy TV company so, in my mind, that makes Roku cheesy too! I will NEVER buy another Roku TV.  Been on less than 2 hours and a.c. unit blowing on it,. Barely warm to the touch and their cheesy solution is to turn it off. smh

[RokuCarly · Accepted solution]

Hi, @Nancylala.

Thanks for sharing your input on this matter. We'd be happy to provide further information.

Please be informed that Roku-partnered TVs like TCL, Hisense, ONN, etc. are being manufactured directly from them as we only support its running software interface. 

If you're encountering an issue with your Roku TV, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for their TV models. 

For more information about this, kindly refer to this Community post: Contacting Support for your Roku TV

I hope you find this information helpful. 

Best regards,
Carly