Manufacturer support & warranty resources

[pkhansford]

I am currently having the exact same problem. My playstation won’t connect to the tv anymore at all. on any port. 

[RokuJohnB]

Hi @pkhansford,

Greetings from the Roku Community!

We understand you had a problem with your Roku TV since the PlayStation stopped working. We're here to help. Please try the troubleshooting steps below:

• Ensure that your PlayStation is firmly connected to your Roku TV. 
• Try to plug in your PlayStation to another television and see if the same issue occurs.

Please keep us posted on what you find out.

Best regards,
John

[JWS9518]

Also, try changing to a new HDMI cable and see if that helps.

[Groos]

I am having the same issue. I have turned both my PS4 and my TV off and on again, tried different HDMI ports, and different HDMI cords. My plantation works on another TVS but I can’t get it to connect to my TV. 

When I plug the cord into a new HDMI port it asks what device is connected, so my tv is registering the PS4. Anytime I click on the input it says “No Signal (is it on?”

I had this same problem a couple weeks ago, I factory reset my tv and it started working again. I would love to find another solution that doesn’t result in my having to sign into everything again 

[JWS9518]

Try unplugging the Roku for about 30 to 60 seconds from power and see if that helps reset the connection.  Also, restart you PS4.

[RokuReynan-L]

Hi, @Groos.

Greetings from the Roku Community!

We appreciate you reaching us about an additional resolution to this issue. In this case, you may visit this support article on what are the best settings on my Roku TV™ for gaming?

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan