Manufacturer support & warranty resources

[Fang747]

I have tried av cable connect w connector box , hmdi direct, even TCL tech couldnt get my dvd player to be recognized by Roku. He changed out the mother board still no tv recognising the dvd player which has hmdi port. Any suggestions. Only thing I havent tried is game player composite connects. Any suggestions.

[RokuCarly]

A warm welcome here in the Roku Community, @Fang747!

We appreciate you reaching out for Support. No worries! We'd be more than happy to find you the best resolution possible.

Firstly, may we know what model your DVD player is? We suggest trying a different HDMI cable to connect it to your TV to see if it will make any difference. Otherwise, we highly recommend reaching out to the manufacturer of your DVD player to ask if it is compatible with your Roku TV. 

Please keep us posted on how it goes!

Best regards,
Carly