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mckaytrim
Newbie

Lightbulb doesn't work, won't enter pairing mode

countless other people are having the same problem and they haven't issued any kind of fix for it. ROKU HELP US OR REFUND US 

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19 REPLIES 19
RokuTakashi
Community Moderator
Community Moderator

Re: Lightbulb doesn't work, won't enter pairing mode

Hi @mckaytrim,

Welcome to the Roku Community!

We regret hearing this. This is not the experience we want you to have, and we certainly want to help you regarding the Roku Smart Light not pairing. What troubleshooting steps have you taken so far?

In the meantime, please refer to this support article on properly setting up your Roku lightbulb, and you may have a workaround regarding the pairing issue. How to set up your Roku Smart Bulb

Please let us know what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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msjackson2883
Reel Rookie

Re: Lightbulb doesn't work, won't enter pairing mode

Has there been a fix to this? I bought the 2 pack. 1 bulb worked fine. The second bulb had an interruption before it could finish updating. I have tried doing a factory reset using the exact same lamp that worked on the first one but it won’t blink or become locatable on the app.

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RokuJechealR
Community Moderator
Community Moderator

Re: Lightbulb doesn't work, won't enter pairing mode

Hi @msjackson2883,

Thanks for posting here in the Roku Community!

We're sorry for the inconvenience that it has caused. We may ask if you have tried removing and reinstalling your Roku mobile app or checking for a firmware update.

With more detailed information, we'll be able to assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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msjackson2883
Reel Rookie

Re: Lightbulb doesn't work, won't enter pairing mode

I removed and deleted the app and the 2nd bulb is still not turning on. The 1st bulb is working fine.

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RokuTakashi
Community Moderator
Community Moderator

Re: Lightbulb doesn't work, won't enter pairing mode

Thanks for keeping us posted, @msjackson2883 

Have you tried restarting your Roku Bulb to see if it's turning on? If not, we recommend it to see if it turns on. To do this, remove your smart bulb from the socket for roughly 10 seconds and then plug it back in. Additionally, we recommend making sure that the Roku bulb is receiving enough power from your power source.

Let us know what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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msjackson2883
Reel Rookie

Re: Lightbulb doesn't work, won't enter pairing mode

I have unplugged it for multiple hours and tried again and had the same result. The bulb doesn’t turn on. Again, the other bulb works fine using the exact same lamp/socket/electrical outlet.

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RokuJohnB
Community Moderator
Community Moderator

Re: Lightbulb doesn't work, won't enter pairing mode

Hi @msjackson2883,

Thank you for informing us!

Please be aware that we have passed along your information to the Support team for further assistance, and they're the ones who will reach you out.

If there's anything else that we can do to assist you, please let us know.

Kind regards,
John

John
Roku Community Moderator
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Johnqishdb
Reel Rookie

Re: Lightbulb doesn't work, won't enter pairing mode

I’m having the same issue 

RokuJanadeeK
Community Moderator
Community Moderator

Re: Lightbulb doesn't work, won't enter pairing mode

Hi @Johnqishdb,

Thanks for the information.

As with other users who have the same concern, we have also forwarded your details to the appropriate support team for further assistance. Rest assured, they will be reaching out to you regarding this.

Let us know if you have other inquiries.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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