Lights & power

[Vpsun]

Hey. I got a box of for Roku Smart White lights. I was able to successfully pair three of them. There is one that didn’t work, so I waited to pair with the WiFi the other three and left the one to try to pair by itself. I got it to pair to the WiFi, however, while it was updating firmware, I accidentally closed out of the screen. And the light turned off. It said the lightbulb was offline. I deleted the device from the app. I then tried to pair it again. I cannot get the light to turn back on to pair. I’ve tried plugging it in to another outlet. Turning it on and off three times to factory reset it. Nothing works. I’ve even plugged it into an outlet that can be turned on and off by a switch and did that three times. Please, how to I get the light to work again to pair?

[Vpsun]

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[RokuJohnB]

Hi @Vpsun,

Welcome to the Roku Community!

We'd like to take a closer look into this issue that you're having with the Roku smart home bulb SE white since it is not powering on. Could you verify if the bulb is installed into a dimmer switch or not?

We'll wait for your response.

Thanks,

John

[Vpsun]

Hi John, the light is not plugged into a dimmer switch. 

[RokuJohnB]

Hi @Vpsun,

Thank you for keeping us posted here in the Roku Community!
Please be advised that if your bulb is installed into a dimmer switch, we suggest that you may need to increase the brightness of your bulb using the Roku smart home app.

Please keep us posted on what you find out.

All the best,

John

[Vpsun]

Hi John,

again. The bulb is not installed into a dimmer switch. It still does not work. And it is not connected or paired in the app. It will not turn on to pair. 

[RokuJohnB]

Hi @Vpsun,

Thank you for the additional information!
Have you tried to install the Roku smart home bulb SE white in a different socket that is not a dimmer switch?

We look forward to hearing from you soon.

Thanks,

John

[Vpsun]

I have tried every outlet in my place. 

[Vpsun]

Oh as well as other lamps that already have the Roku lights installed. When I remove the light that works from the lamp and install on another, it works. The bulb that is giving me issues will still not work in the lamp that had a working bulb previously

[RokuJohnB]

Hi @Vpsun,

We appreciate the information that you have provided to us!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John