Lights & power

[msjackson2883]

I have been waiting for someone to reach out to me regarding this since I sent this reply. The longest wait I have ever had with a product.

[RokuERey]

@msjackson2883,

Sorry for not getting back to you. We really do apologize for the inconvenience.

We've created an update to this, and I sent you a PM for further assistance.

Thanks,

Rey

[Johnqishdb]

I’m still waiting also 

[RokuCarly]

Thanks for letting us know, @Johnqishdb!

Kindly check your inbox as we have sent you an email regarding this matter for further assistance. 

In the meantime, your patience and understanding are highly appreciated.

Best regards,
Carly

[RyRy1]

I had bought the pack of two colored light bulbs and the second one I bought will not woke at all rather. I went through the steps to try to get this to work with someone. And nope the light won't work at all. Not in any lamp, reset won't work, customer service basically told me to bad. What happened to Roku standing behind there products. 

[RokuJanadeeK]

Hi @RyRy1,

We understand that you're having issues with your Roku device.

We'd like to assist you better via PM. Would you mind sending us one? To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see "Send this user a private message."

We look forward to hearing back from you.

All the best,
Janadee

[St3wardTooth]

I just had a multi-day power outage, and my devices. I’ve tried everything troubleshooting. I literally can’t get my two lights into pairing mode. I’m furious. They’re just normal lightbulbs at this point. I have rapidly flicked that light switch so many times. 

I tried to go to an agent support option, but there’s no email for after hours. Some of us do shift work, Roku. 

Unless someone can fix this for me, I plan on telling everyone I know about what junk these are and pulling my entire household off the Roku ecosystem—tvs too. 

[RokuJechealR]

Hi @St3wardTooth,

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Light Bulb. We're sorry to hear about the experience—that's not what we aim for.

Please allow us to assist. Kindly send us a private message, and we'll be able to proceed with the necessary steps to address this. To message us, please select the name of a user. Once redirected to the profile, select the option "Send this user a private message."

We'll wait to hear back from you.

All the best,

Chel

[duckettwilliam1]

You have to un screw it then uninstall the app and reinstall it 

[Dcrsmama]

Didn’t work for me 😞