Lights & power

[AJNNC]

Just purchased two white bulbs. One set up fine. The other won’t enter pairing mode. I have tried turning it off and on three times. And used different lamps on different circuits. Still won’t enter pairing mode. The bulb does seem very hot. 

[RokuRiamie-D · Accepted solution]

Hi @AJNNC,

Welcome to the Roku Community!

Thanks for letting us know that you are having trouble setting up your Roku Smart Bulb SE White. We would be more than happy to assist you with this.

It seems like you've done the basic troubleshooting, let's see if this will work for you. Please follow the step-by-step process below:

• Try again to reset the bulb by turning it off 3 times.
• Relaunching the Smart Home app by uninstalling and reinstalling it.
• Relocate the bulb to a different outlet and see if there's an issue with the original location.
• Reset again the device:

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more details, please visit our Roku Support article: How to set up your Roku Smart Bulb SE

We hope these troubleshooting steps will work for you.

Regards,
Riamie

[TheTank]

What am I supposed to do when none of your solutions work?

[Dfresh567]

@TheTank @AJNNC @RokuRiamie-D 

I havent tried these troubleshooting options but I had the same thing happen with a pair of color bulbs. One connected and the 2nd didn't.

I'm curious if either of you when plugging in the 2nd bulb saw the bulb flash green at all? It's been a little over a week since installing the first and tried the 2nd so its hard to recall second by second what happened but mine def flashed green I unplugged it quickly cause I decided last second I wanted to change the location I was going to use the bulb and it was after that that I started getting nothing from the 2nd bulb.

[Dfresh567]

@RokuRiamie-D 

Ok so I followed all the steps outlined below. Sorry to throw a difficult question at you

• Try again to reset the bulb by turning it off 3 times.
• Relaunching the Smart Home app by uninstalling and reinstalling it.
• Relocate the bulb to a different outlet and see if there's an issue with the original location.
• Reset again the device:

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

I tried the above steps 2 times just to make sure. Unfortunately the 2nd bulb still didn't pair and still show no activity. What would be the next step for someone in my situation?

Thanks for the steps you did provide though

[TheTank]

I tried each of those things to no avail.  I finally returned the bulb and told them it was a dud.  

[Dfresh567]

@TheTank 

Where did you purchase them if you don't mind me asking?

[TheTank]

Walmart

[Dfresh567]

@TheTank 

That's where I got mine. Did you have to return both bulbs or just the one? Ideally I'd return the one and they'd accept it with proof of purchase.