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Smart Bulbs paired but not following rules

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I have successfully paired 4 bulbs -- App installed, using 2.4G home wifi strength (ordered new modem that allowed me to manually pick signal). I have set up rules for morning on/off and evening on/off and they are simply not following those rules. I deleted the rules and reset them. When I add a rule does my home wifi need to be on 2.4g or can I edit rules with home wifi on 5g? Any advice for how to get a rule to actually work?

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RokuJohnB
Community Moderator
Community Moderator

Re: Smart Bulbs paired but not following rules

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Hi @PlayNTheDrt,

Greetings from the Roku Community!

We understand you're having a problem with the rules on your Roku smart home bulbs. We're happy to help.

Confirm the firmware of your Roku Smart Bulb SE is up to date. Restart your smart bulb: If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

We hope this helps.

Best,
The Roku Community Team

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Smart Bulbs paired but not following rules

Jump to solution

Hi @PlayNTheDrt,

Greetings from the Roku Community!

We understand you're having a problem with the rules on your Roku smart home bulbs. We're happy to help.

Confirm the firmware of your Roku Smart Bulb SE is up to date. Restart your smart bulb: If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

We hope this helps.

Best,
The Roku Community Team

John
Roku Community Moderator
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