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SergeatDetritus
Reel Rookie

Smart Bulbs will not go into pairing mode

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Why is it that there are many users, myself 1 of them,who are having this issue, and no one from Roku has publicly acknowledged a fix? Every response has been "check your email." Sorry, but I'm doubting these issues are even being fixed through email.

 

I bought a 4 pack of bulbs, and after 3 months of use, 3 of them do not want to go into pairing mode. I've not changed any wifi settings, they just stopped working with the service.

I was considering subscribing to roku home service, but now I'm in doubt. Is there a fix for this or not? I've tried the 5 seconds, I've tried turning ing the bulbs off and then on. They will not enter pairing mode or be recognized sized by the roku home app.

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1 Solution

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RokuEuniceL
Community Moderator
Community Moderator

Re: Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

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Hi @SergeatDetritus,

Thank you for updating us here in the Roku Community!

We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

Feel free to let us know if the steps mentioned work.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

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5 REPLIES 5
RokuCarly
Community Moderator
Community Moderator

Re: Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

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Greetings from the Roku Community, @SergeatDetritus!

Thanks for bringing this to our attention, and we apologize for the inconvenience this has caused you. We suggest troubleshooting steps to help you pair your Roku Smart Home bulbs to the Smart Home app again.

In this case, kindly try to press the On and Off buttons three (3) times to reset it. If the issue persists, we suggest plugging your Roku Smart Home bulbs into a different power source to see if this will make any difference. 

Let us know how it goes so we can continue assisting you from there. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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SergeatDetritus
Reel Rookie

Re: Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

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After reading these instructions in other posts, I've already tried these steps through my own troubleshooting. What other options do we have?

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RokuEuniceL
Community Moderator
Community Moderator

Re: Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

Jump to solution

Hi @SergeatDetritus,

Thank you for updating us here in the Roku Community!

We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

Feel free to let us know if the steps mentioned work.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator
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Redline01
Channel Surfer

Re: Smart Bulbs will not go into pairing mode

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They won’t acknowledge these bulbs don’t work. Mine stopped going into pairing mode a while back. Non of the solutions work. They just give you the run around. Just throw them away at this point. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Smart Bulbs will not go into pairing mode

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Hi, @Redline01 

Thanks for posting here in the Roku Community.

We sincerely apologize for the inconvenience this has caused, and this is not the kind of experience we aim for. Kindly be advised that we have reached out to you privately in Private Messages here in the Roku Community since we'll be collecting informaiton for us to assist further.

Please check your inbox by navigating to the upper right corner with the mail icon on your web browser here in the Roku Community.

We hope for your response.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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