Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Thanks for letting us know about the issue that you are experiencing.
We would recommend trying to perform a factory reset on your device and setting it back up again to activate the device.
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number/device id of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.