We appreciate your patience regarding this matter. I understand that you are unable to receive the activation code via email, is that correct?
If you are still having any issues with completing the activation process after factory reset and others steps, please provide the serial number of your Roku device so we can assist further.
Please keep us posted and we'll continue assisting you from there!
Thanks for keeping in touch and providing the additional information, @hainesp6713.
I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve follow up to our support. We sincerely appreciate your patience, please keep an eye on your email, a member of our support team will be in contact.
Thanks for reaching out here in the Community!
We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.
Performing a factory reset using the hardware reset button
For more information, check out this Support article: How do I factory reset my Roku® streaming device?
If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.
All the best,
I am having the same problem as this user and the many others on another Community support page you interact with. How do I send you a PM to pass along the requested information and get a support ticket?
I have already tried all of the suggested troubleshooting methods including the reset.
Thanks for the post.
Please reply here with the serial number/device ID of the affected Roku device. It can be found at the back or underneath the player itself.
We'd love to help you out!
All the best,