Roku setup

[RokuMary-F]

Hi @Davidquigley @TuptonTrev @Charlotte3.

We appreciate your patience regarding this matter. I understand that you are unable to receive the activation code via email, is that correct?

If you are still having any issues with completing the activation process after factory reset and others steps, please provide the serial number of your Roku device so we can assist further.

Please keep us posted and we'll continue assisting you from there!

Thanks,
Mary

[Charlotte3]

Hey Mary,

What’s the best way to send this to you ?

[hainesp6713]

Ditto!!! I have done the factory reset and cannot get an activation email to save my life. Very frustrating.

[RokuMary-F]

Hi @Charlotte3 @hainesp6713,

Thanks for the post.

Please response to this post with the serial number of your Roku device. I'll be able to pass it along to our Support team who can assist you further.

Thanks,
Mary

[hainesp6713]

Mine is C33913062790

[RokuMary-F]

Thanks for keeping in touch and providing the additional information, @hainesp6713.

I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve follow up to our support. We sincerely appreciate your patience, please keep an eye on your email, a member of our support team will be in contact.

Regards,
Mary
 

[Tammy5]

hello I’m not receiving the Roku device activation link help,

[RokuKariza-D]

Hey @Tammy5

Thanks for reaching out here in the Community!

We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.

Performing a factory reset using the hardware reset button

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

All the best,
Kariza

[john_1951]

I am having the same problem as this user and the many others on another Community support page you interact with.  How do I send you a PM to pass along the requested information and get a support ticket?

I have already tried all of the suggested troubleshooting methods including the reset.

Thank you 

[personal information]

[RokuKariza-D]

Hi @john_1951

Thanks for the post.

Please reply here with the serial number/device ID of the affected Roku device. It can be found at the back or underneath the player itself. 

We'd love to help you out!

All the best,
Kariza