Roku setup

[bobcat325]

Contacted Roku chat. Had me re-set multiple times, use 2 different TV's and HDMI cables....still no luck. They said to send it back. The only reason I got this version was for the ethernet port but...awaiting a replacement. I do not want to change my email just for this....my Roku stick worked fine!!!!

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for sharing it here in the Roku Community, @bobcat325.

We understand you're having trouble activating your new Roku Ultra, and we appreciate you going the extra mile to resolve the issue. Don't worry; we're here to help.

Are you having trouble receiving an activation link? If so, try the following steps below for troubleshooting: 

• Confirm that you entered your email address correctly. When entering your email address, it's important to note that email addresses are not case-sensitive. However, be mindful that any extra characters added by mistake, such as extra spaces or typos, can prevent an activation email from reaching your inbox. Checking for these errors can help ensure you receive important emails without issues.
• Check your spam folder. Your email provider might automatically filter out emails from unfamiliar senders and move them to the spam or junk folder. To ensure you receive important emails from Roku, including the activation email, you may need to mark Roku as a trusted or recognized sender. Be sure to check your spam folder and mark any Roku emails as not spam to ensure they appear in your inbox.
• Activate with a QR code instead. Go back to the activation page and select the Activate with a QR Code option. Scan the QR code with a mobile device's camera to get the link directly on your phone.

For more troubleshooting, visit this support page here: How to activate or link your Roku streaming device.

Please keep us posted if you need further assistance.

All the best,
Emman