Features, settings & updates

[Timmayyy]

Bought a basic Roku stick months ago. The screen mirroring was fantastic. I have a basic iPhone.

All of a sudden, when I play videos, I have recorded. there is no sound.

 There is no sound.

When I play videos on Facebook now there is no sound.

Somehow, when I screen mirror YouTube from my phone there is sound.

I see to go into audio settings and change it to stereo. Did that —not fixed

there’s no audio is all over Google and this page so please Roku tell us what the friggin fix is. This is infuriating.

[ronwaller1]

I have the very same issue.  I am researching but so far have found no solution.

[RokuJohnB]

Hi @Timmayyy @ronwaller1,

A warm welcome here in the Roku Community!

We understand you're having a problem with the screen mirroring since you can't hear any sound. We're happy to assist you further. Please try to check the volume settings. It's a simple and basic fix: turn the volume down on your phone or tablet and turn it up on your Roku. Restart the devices. Try restarting both your phone and Roku device.

Let us know how it goes, and we will continue to assist you further.

Best regards,

John

[Scuba2321]

Still no audio what do I do.. reset both devices multiple times but whenever I'm screen mirroring there is no audio...

[RokuERey]

Hi @Scuba2321,

Warm greetings from the Roku Community!

We're sorry for the inconvenience this has caused, and we'd like to see more about what's going on here.

Let us know...

• Were you able to access this before, or is this the first time you've used this device for an airplay?
• Do you have another mobile device, and does it reproduce the same issue?

We'll be looking forward to your update.

Thanks,
Rey

[MarshalArts]

Using the Roku remote, press * and then change Audio from Leveling or Night to Off. Once Audio was changed to Off, sound from the iPhone began to work.

[Mjrm]

This is happening to me - I was able to get sound consistently for a month then it stopped and I can’t get it going again.  

[RokuCarly]

A warm welcome here in the Roku Community, @Mjrm!

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming and we'd be happy to find you the best resolution so you can utilize the Airplay feature again.

Before we proceed, can you please confirm if you are unable to get any sound to all of the channels you were trying to airplay? If so, we'd be happy to coordinate this with the appropriate Roku team to further investigate your device. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Model and current OS version of your mobile phone. 

We'll be anticipating your response!

Best regards,
Carly

[CarlosB]

Model: 3820R2 - Streaming Stick 4K

Serial Number: X02500PWF536 (S0J732CWF536)

Os version: 17.4.1

Regards,

Carlos

[RokuJharra-Q]

Thank you for posting here in the Roku community, @CarlosB!

We appreciate your information and would like to look at this issue closely.

Please let us know what troubleshooting steps you have tried. Also, could you specify when the issue occurred—was it before or after the update? Kindly provide the software version of your Roku device, which you can find under Settings > System > About. When you encounter the issue, press the Home button five times, followed by the Back button five times, and provide us with the Tracker ID.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra