Features, settings & updates

[chichihippo]

It's February 2025 and still not fixed!

[RokuReynan-L]

Hi, @chichihippo.

Greetings from the Roku Community!

We appreciate you letting us know that you're having this issue. We'd like to know more about this.

May we know when did you encounter this issue? Also, what troubleshooting steps have you taken?

We'll wait for your response.

Thanks,
The Roku Community Team

[chichihippo]

I attempted the solutions mentioned in this thread. The icon appears when the Roku is first powered on and then disappears almost immediately.

[RokuReynan-L]

Hi, @chichihippo.

Thanks for getting back to us! 

Have you tried to update the software of your device? Also, could you please send us a photo for reference?

We'll wait for your response.

Thanks,
The Roku Community Team

[makaiguy]

@chichihippo-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid.  These channels can be found and accessed via a channel search but this method is not very convenient.  
 
This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.  
 
Two methods have been suggested as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid.  Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.
 
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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES  
When in the Roku remote app on your mobile device:  
 
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.  
 
• Again at the bottom click on the "Search" magnifying glass and search for your channel.
 
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).  
 
• Click on "Remove" and confirm.  
 
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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]  
 
CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation.  Be sure you ONLY remove installed channel apps.
 
•  Access the CHANNEL INFO screen using the remote:  Home (5x), Up (2x), L, R, L, R, L  
 
•  Scroll down the channel app list to find the channel you want to remove   
 
•  Select, then Remove Channel, then Home
 
 •  Restart:  Settings/System/Power <if present otherwise skip>/System restart