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Cboisseau
Newbie

Still no available - AirPlay and mirroring

What's the fix? I used to stream from my iPhone using Chromecast in my old set. This Roku TV has no Apple AirPlay available in settings. And mirroring doesn't work either. 

Am I screwed? Hard to believe there's no a fix. Going down this rabbit hole seems fruitless. My set is model 50fs3850. Software version 12.5.5

iPhone is 13 running iOS 17.1. I can't be the only one with this issue. I've read about rebooting and checking for latest Roku software is installed. Check and check ... 

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7 REPLIES 7
RokuCarly
Community Moderator
Community Moderator

Re: Still no available - AirPlay and mirroring

A warm welcome here in the Roku Community, @Cboisseau!

Our sincerest apologies for any inconvenience this may have caused you. We'd be happy to look closely into this matter so you can utilize the screen mirroring feature again on your Roku TV.

We are aware of this issue, and we'd like to gather further information from you so we can include your device in the process of investigation and correction. With this being said, kindly provide us with the following details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • All affected mobile devices' OS versions and models. 

We look forward to your response and are eager to help you utilize the screen mirroring feature again.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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RohanQ
Reel Rookie

Re: Still no available - AirPlay and mirroring

Did u airplay start working again?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Still no available - AirPlay and mirroring

Hi @RohanQ,

Thanks for posting in the Roku Community!

Could you elaborate more on the issue you're running into with the Airplay and Screen mirroring feature on your Roku device?

  • When did you start having this issue?
  • Are there any error codes when launching this feature?
  • What mobile phone are you trying to pair?
  • What are the troubleshooting steps have you taken so far?

Please keep us informed so we can continue assisting.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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RohanQ
Reel Rookie

Re: Still no available - AirPlay and mirroring

I started having this issue about 4-5 months ago and everytime i try to airplay it says unable to connect to roku. Im trying to pair an iphone 15 pro and i have updated both of the devices and reseted everything

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RokuJohnB
Community Moderator
Community Moderator

Re: Still no available - AirPlay and mirroring

Hi @RohanQ,

From the Roku Community, a warm welcome and thanks for the additional information!

We'd love to further investigate this issue that you're having. Can you please provide the following information that @RokuCarly provided above? Once we have that information, we will be able to pass it along to the appropriate Roku team for further investigation.

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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RohanQ
Reel Rookie

Re: Still no available - AirPlay and mirroring

Its a 55" TCL•Roku TV running on OS 12.5.5 

model: G137X • Roku tv
Id: XA-150-110

Device: iphone 15 pro running latest update

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RokuJohnB
Community Moderator
Community Moderator

Re: Still no available - AirPlay and mirroring

Hi @RohanQ,

Thank you for keeping us posted!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

John
Roku Community Moderator
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