Features, settings & updates

[Leela1]

Or ask them to try this:

Just got our Ultra 4640X out of restart loop by hard resetting (reset button bottom for 10+ seconds) FOUR (4) times in a row waiting ~5 seconds between each reset!

If you wait a moment after the last reset... it worked for a few of us!

[RokuJechealR]

Greetings from the Roku Community, @Leela1!

Thanks for letting us know about this. We're more than glad to hear that you sorted this out on your end. We express our gratitude for your patience, effort, and understanding in resolving the issue.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel

[Tailspin1]

Just as an FYI, you cannot get the Tracker to come up while in Recovery Mode.  

[sjf2626]

My Roku Ultra 4640X is stuck in this boot loop and Recovery mode doesn't work. Here are the details on my device:

Device Model:  4640X

Serial Number:  YP0035873909

Device ID:  7LC683873909

Software Version:  29F.04E12221A

Thanks!

[Wjkugler]

Model 4640x

Version: 29F.04E12221A

Serial: YP0054230255

Device ID: 7LC6C5230255

Scenario: the roku did a software update. After that it only shows the root boot screen looping. I have tried the reset and the recovery mode software update and it completes the download but still shows the same issue. There is no opportunity to gather a tracking ID.

The device seems inoperable and I’d like to get a working solution asap. Do I need to contact a support channel somehow?

[RokuEmmanuel-D]

Thanks for sharing here in the Roku Community, @Wjkugler!

We understand that you're also experiencing an issue with your Roku Ultra, which is stuck in recovery mode after an update. Rest assured that these details will be forwarded to the support team to include your device in the ongoing investigation. 

We truly appreciate your cooperation and understanding as the relevant team works for a resolution on this matter. 

We'll keep this thread posted. 

All the best,
Emman